FAQS

What are your hours of operation?

We accept orders from 12:00 p.m. to 8:00 p.m. every day. Deliveries may run up to a couple hours past 8:00 p.m. depending on when the order was made.

Will my packages be shipped safely?

Yes. After receiving an order, we guarantee our packages are sealed and protected. We value the privacy of our customers and thus our priority is to keep your orders as secure and discrete as possible.

 
Do you offer refunds?

We do not typically offer refunds or exchanges on our purchases. However, if you feel you have any issues with your product, please send a swift message to our customer support and we’ll do our best to assist with the situation.

What type of payments do you accept?

We want to keep the process as smooth and easy as possible so are currently only taking cash on delivery, but we’re eager to add more payment options in the future.

Where do you deliver?

Our trusted delivery partners help us to supply you all throughout the Oshawa area, with a personal guarantee that our product is of the highest quality within this region.

How does your loyalty program work?

With our loyalty rewards program, you collect 10 points on every dollar that you spend, on EVERY transaction. There are bonus points for specific events (i.e. 50 points on sign-up, and 100 points on EVERY referral). Every 5000 points obtained can be used to redeem 5$ off your transaction upon checkout. Loyalty points are only accumulated for registered users.

How do I register for an account?

You can register for an account at misterniiceguy.ca/my-account. Sign up today and make everything simpler, easier, and faster.